U

Visitor

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1 Message

Tuesday, June 10th, 2025 6:33 PM

Modem new customer

my motor was ordered last night, but I wanted to know if I could pick it up instead of having it mailed

Expert

 • 

111K Messages

2 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

2.3K Messages

2 days ago

user_ys70nf Thanks for posting on our Community forums for assistance. We can help with your modem concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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