Visitor
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1 Message
Modem never received
Hello,
I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
Visitor
•
1 Message
Hello,
I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
EG
Expert
•
120.3K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
17 hours ago
Hi there, @user_tqjy0c Thanks for reaching out to us on the Forums! We know how frustrating it is to not being receiving your equipment. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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