Visitor

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2 Messages

Sunday, March 29th, 2026 3:26 PM

Modem missing

Good morning ,

I never received my modem and I requested for internet to start on April 1.

I believe on my plan I am renting the modem.

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Official Employee

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93 Messages

2 days ago

Hi there @user_trge9h Thank you so much for reaching out on our Xfinity Community Forum about your missing modem.  I'll be happy to assist.  Can you confirm if you ever received a tracking number for the modem?

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