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user_trge9h
1st Topic

Visitor

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2 Messages

Sunday, March 29th, 2026 3:26 PM

Modem missing

Good morning ,

I never received my modem and I requested for internet to start on April 1.

I believe on my plan I am renting the modem.

Question

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Updated 

21 days ago

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Accepted Solution

XfinityDemetrise

Official Employee

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121 Messages

23 days ago

Hi there @user_trge9h Thank you so much for reaching out on our Xfinity Community Forum about your missing modem.  I'll be happy to assist.  Can you confirm if you ever received a tracking number for the modem?

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user_trge9h

Visitor

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2 Messages

Hello, I have not received any tracking information for the equipment. 

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21 days ago

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XfinitySeth

Official Employee

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1K Messages

No worries, we'd be happy to check things out for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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21 days ago

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