Modem marked as delivered but not delivered

user_brz5wi Thank you for taking the time to reach out to us here on our Xfinity Forums, I'm truly sorry to hear that your equipment isn't at your home. Have you already checked with your neighbors? I know I've gotten a few packages that weren't mine and have had to make sure my neighbors get them. We are happy to look into this further, please send us a DM to Xfinity Support with your full name and address to get started. 

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