Visitor
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3 Messages
Modem MAC ID
I have purchased a brand new Arris Surfboard s33v3 modem which Xfinity states is an approved modem for my area. The Xfinity activation app refuses to accept the correct Mac ID that is printed on the label on the bottom of the modem. I have been unable to reach a human customer service agent to resolve this issue and I’m very frustrated. Chat bot was useless.
Again
Expert
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32.1K Messages
6 days ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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XfinityRay
Official Employee
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3.1K Messages
6 days ago
Hi there, Cloudborn14! Congratulations on the new modem! That is compatible with our service and should provide you with great service. Is the modem brand new or 2nd hand? When our system is unable to add it, I normally see it is because it is already located on another account.
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Again
Expert
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32.1K Messages
4 days ago
As this is resolved I am closing this thread to further replies.
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