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3 Messages

Thursday, March 12th, 2026 3:32 AM

Modem loses speed from 500 megabits per second down to 92 megabits per second

Almost every day now, when I get home from work, I test my modem speed. It's at 92 megabits per second. I unplug it and plug it back in, and it's at 500 megabits per second. I go do some work in my workshop, come back in the house, check the modem, and it's at 92 megabits per second. Is the modem being throttled, or does the modem have a problem and needs to be replaced? Thanks.

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Official Employee

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2.3K Messages

6 hours ago

 

user_ftxozk Xfinity doesn't throttle any customers service, and my team can help you troubleshoot/send a technician if needed. Is this happening at random times of the day by any chance? Also, about how far are your devices from the modem? 

 

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