1 Message
modem kit never received
hi i've ordered a prepaid modem kit (self install) since 9/22/23 i received a order confirmation but they never sent me no tracking number and i still aint get the package
1 Message
hi i've ordered a prepaid modem kit (self install) since 9/22/23 i received a order confirmation but they never sent me no tracking number and i still aint get the package
XfinityAlfonso
Official Employee
•
2.7K Messages
3 years ago
Hello @user_s4q8dc We're so sorry to hear you haven't received that equipment after your confirmation email. To best resolve this issue, please call our Prepaid Team directly at 855-75-PREPAID or 855-757-7372. If you've successfully created your Xfinity ID, you can also log in via Xfinity Prepaid anytime for first-hand support.
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