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Saturday, April 20th, 2024 2:13 PM

Closed

Modem keeps dieing

Modem keeps dying don’t know what the issue can be everything else I have plugged in has no issues but the modem. They last anywhere from a few days to a week. Technician has looked at n sees no problem. Even had mobile home park come look at electric n everything is fine. But every week my modem is dead replace n a week later have to replace again what is the issue?

Expert

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110.6K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.8K Messages

1 year ago

 

user_l7ufd4 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your modem. I can see how this would cause some confusion if everything else is working fine. I'm happy to get you in the right direction for a resolution. Have you noticed your modem getting hot to the touch? 

 

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