Visitor
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1 Message
Modem Issues
I am having issues with my current modem. A technician was at my house yesterday and advised me to request a new XB8 modem. How do I contact Comcast to request?
Visitor
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1 Message
I am having issues with my current modem. A technician was at my house yesterday and advised me to request a new XB8 modem. How do I contact Comcast to request?
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothyA
Problem Solver
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785 Messages
3 years ago
@lymtechqm Thank you for reaching and bringing this to our attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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