Visitor
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1 Message
Modem humming noise
I have a new gateway modem (2 weeks old) that has begun humming a few days ago. I've tried every avenue through the Xfinity support section of the website, including senseless chats with robots, and can find nothing that helps. How can this be replaced with one that does not hum?
user_Kaitlan
Contributor
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317 Messages
5 years ago
Hello, @user_ed95d4! I'm sorry to hear about the modem buzzing; my fridge does that and I'm hoping our maintenance crew can replace it soon. Luckily, you don't have to wait! You can take your modem to any service center to have it swapped for a new one for free at any time. :) That's one of the best parts of leasing your modem with us; that modem rental fee pays for upgrades and swap outs for technical issues!
Here is a handy tool that can help you find the closest store to you: https://comca.st/3xUq6s5
I hope this helps! Please let me know if there are any other questions or concerns you may have.
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