richfear's profile

New Poster

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2 Messages

Wed, Sep 16, 2020 6:00 AM

Modem gets software upgrade errors and reboots

So I recently signed up and use my own modem, a SB8200 but it's not taking the new firmware being pushed out. My modem logs show, "SW upgrade Failed after download - Incompatible SW file". From what I've read mine is too old to go to the latest and needs at least one in between. How can I get someone to look into this and help get this all taken care of?

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steagallcraig

Frequent Visitor

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60 Messages

2 m ago

did you ever get this taken care of? Same problem here. 

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