Visitor
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1 Message
Modem doesn’t turn on
I have a modem that was provided by my apartment complex. I tried to connect to the wifi but the modem is not on. I’m having trouble trying to schedule an appointment with a tech to look at it.
Visitor
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1 Message
I have a modem that was provided by my apartment complex. I tried to connect to the wifi but the modem is not on. I’m having trouble trying to schedule an appointment with a tech to look at it.
XfinityJamesC
Official Employee
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2.8K Messages
8 hours ago
Greetings, @user_dmlsjw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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