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user_qe2fvg
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11/11/2026 7:59 PM

Modem Discount

Just received a notice from Xfinity that I need to purchase a new modem as mine will no longer be supported.  They gave a 15% promo code.  Netgear says the promo code is not valid.  Any idea how to receive the 15% off

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1 hour ago

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EG

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123K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

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4.1K Messages

4 hours ago

 

Hello, user_qe2fvg. Thank you for choosing Xfinity and reaching out to us here for help. Some devices are no longer supported on the Xfinity network and are considered End of Life (EOL). If you own your device, you can sign in to My Device Info. You can type your device’s make and model in the search bar to see if it’s EOL.
Could you tell me a bit more about the discount you mentioned and what error message you're seeing? Also, have you considered using an Xfinity Gateway? Now could be a great time to give one a try, especially since our new internet plans include the equipment and unlimited data.

 

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user_qe2fvg

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2 hours ago

Yes.  That’s where the link that was provided directed me. 

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XfinityMartyR

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3.9K Messages

 

user_qe2fvg It looks like both the CM2500, and CM3000 are out of stock from the Netgear site, and promo code may not apply to refurbished options. 

 

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2 hours ago

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user_qe2fvg

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Oh...this morning it was available

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1 hour ago

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XfinityThomasA

Official Employee

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user_qe2fvg - I understand. If you’ve followed the link in the email and tried purchasing both the CM2500 and CM3000 but received the same error with each, I’d recommend clearing your browser’s cache and cookies before trying again. If the issue continues, you may also want to wait a little while and try again later.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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