Modem Discount

Just received a notice from Xfinity that I need to purchase a new modem as mine will no longer be supported. They gave a 15% promo code. Netgear says the promo code is not valid. Any idea how to receive the 15% off

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EG

Expert

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123K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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4.1K Messages

2 hours ago

Hello, user_qe2fvg. Thank you for choosing Xfinity and reaching out to us here for help. Some devices are no longer supported on the Xfinity network and are considered End of Life (EOL). If you own your device, you can sign in to My Device Info. You can type your device’s make and model in the search bar to see if it’s EOL.

Could you tell me a bit more about the discount you mentioned and what error message you're seeing? Also, have you considered using an Xfinity Gateway? Now could be a great time to give one a try, especially since our new internet plans include the equipment and unlimited data.

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user_qe2fvg

Visitor

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4 Messages

22 minutes ago

Yes. That’s where the link that was provided directed me.

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XfinityMartyR

Official Employee

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3.9K Messages

user_qe2fvg It looks like both the CM2500, and CM3000 are out of stock from the Netgear site, and promo code may not apply to refurbished options.

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9 minutes ago

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Customer Service

user_qe2fvg

Modem Discount

EG

XfinityThomasA

user_qe2fvg

XfinityMartyR

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