Modem Discount

Just received a notice from Xfinity that I need to purchase a new modem as mine will no longer be supported. They gave a 15% promo code. Netgear says the promo code is not valid. Any idea how to receive the 15% off

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EG

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123K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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4.1K Messages

2 hours ago

Hello, user_qe2fvg. Thank you for choosing Xfinity and reaching out to us here for help. Some devices are no longer supported on the Xfinity network and are considered End of Life (EOL). If you own your device, you can sign in to My Device Info. You can type your device’s make and model in the search bar to see if it’s EOL.

Could you tell me a bit more about the discount you mentioned and what error message you're seeing? Also, have you considered using an Xfinity Gateway? Now could be a great time to give one a try, especially since our new internet plans include the equipment and unlimited data.

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user_qe2fvg

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4 Messages

From an email I received this morning -

Getting started is easy. Choose one of the options below:

• Find a compatible device you can purchase

• Save 15% on select compatible Netgear devices with coupon code UPGRADE15:

o Netgear CM2500 or CM3000

Error Message -

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1 hour ago

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XfinityThomasA

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4.1K Messages

Thank you for sharing. user_qe2fvg. Can you share a few more details about the email you received? Have you double-checked the code and reviewed the email for an expiration date? Also, can you confirm that the email came directly from Xfinity? I’m asking because I’m looking for information about the discount you mentioned for customer-owned equipment, but I’m not finding anything so far. I always recommend using an Xfinity Gateway.

I am an Official Xfinity Employee.
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1 hour ago

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user_qe2fvg

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This was the product linked in the email I received. See below. Is that helpful?

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52 minutes ago

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XfinityMartyR

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user_qe2fvg Thank you for the additional information! Are you trying to purchase the Netgear CM2500 or CM3000 directly from the Netgear store?

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28 minutes ago

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user_qe2fvg

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4 Messages

22 minutes ago

Yes. That’s where the link that was provided directed me.

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XfinityMartyR

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3.9K Messages

user_qe2fvg It looks like both the CM2500, and CM3000 are out of stock from the Netgear site, and promo code may not apply to refurbished options.

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 minutes ago

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Customer Service

user_qe2fvg

Modem Discount

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