Visitor
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1 Message
Modem Delivery
my modem was delivered to the wrong city, and returned to sender. Using the FedEx tracking, I can see that it was returned to sender about four days ago. Is there a way I can prompt the delivery of a new modem?
Visitor
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1 Message
my modem was delivered to the wrong city, and returned to sender. Using the FedEx tracking, I can see that it was returned to sender about four days ago. Is there a way I can prompt the delivery of a new modem?
EG
Expert
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111.5K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.2K Messages
4 days ago
@user_qjt0ey
We do apologize for any inconvenience. I'll be happy to assist you in getting the new modem shipped out to you. To get started go ahead and send me a direct message including your first and last name complete service address.
Here's the detailed steps to direct message us:
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