Visitor
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3 Messages
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine.
XfinityQuemekia
Official Employee
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1.5K Messages
13 hours ago
We definitely want to make sure you get your new equipment @user_nym9a5! Have you had a chance to double-check the email address associated with your Xfinity account? As soon as an order ships, a tracking number is automatically sent there so you can review the specific delivery details. If you still don't see that email let us know.
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