Visitor
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1 Message
modem config file missing from modem firmware
I want to check that my modem is configured with the speed tier that I am paying for. The modem currently has no cofiguration file listed at all. Can you check it please?
Visitor
•
1 Message
I want to check that my modem is configured with the speed tier that I am paying for. The modem currently has no cofiguration file listed at all. Can you check it please?
XfinityAldrik
Official Employee
•
2.5K Messages
13 hours ago
Thanks for reaching out @user_72d67e! I see you also sent a Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an official Employee to invite you to send a Direct Message. This sounds like a modem provisioning/boot file issue, where the modem may not be pulling the correct file for your subscribed speed tier.
If you haven’t already, please open the Xfinity app, go to Internet → Troubleshoot, and run the modem diagnostics there. This can refresh the connection and flag provisioning issues that aren’t visible from the modem interface alone.
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
It’s also important to confirm that your modem is fully supported for your speed tier. You can verify compatible customer owned modems here:
https://www.xfinity.com/support/internet/customerowned
Is this a new modem? Could you please confirm the model of the modem?
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