Modem coming up as a rental even though I bought it myself

Hi, I just bought a refurbished Arris modem off Amazon and when I went to activate it with Xfinity, the rep told me it was a rental and I needed to pay monthly for her to activate it. Does Xfinity sell their old customer modems through Amazon without deactivating the macs in their system??

Responses

EG

Expert

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110.3K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.7K Messages

2 months ago

user_g0kx1c Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your modem. I'm delighted to answer all your questions and concerns today. Our modems are not available for resale. I would recommend returning the item to the seller so they can return it to us. I can see how this would be disappointing news. I have included a link for the compatible modems if you would like to purchase a different modem. We can also offer you a new rented modem as well. Please let me know if there are any other questions I may answer for you to get you up and running!

https://www.xfinity.com/support/devices/#unauth

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BruceW

Gold Problem Solver

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26.4K Messages

2 months ago

... https://www.xfinity.com/support/devices/ ...

Also see the "All Compatible Devices" PDF linked near the bottom of that page (at the moment the link points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_g0kx1c

Modem coming up as a rental even though I bought it myself

EG

XfinityKassie

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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