helpneeded3's profile

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1 Message

Thu, Jan 7, 2021 11:00 AM

Moca Network POE filter & can't get through to anyone to even make a service call

I have an xfinity comcast modem with Moca Enabled. I would like to install a POE filter or find out if one is already installed in my home.
It is a rented home, and we don't know (neither does landlord) where the cable comes into the house. I need to get ahold of someone at xfinity to see if they can tell me. Second, maybe they can tell me if there is already one on there from before. Third, I can't get through to anyone on the phone at all and the 24/7 bot chat doesn't help. Fourth, my bill went up by $8 in January with no explanation and I also can't get through to anyone to talk to them.


Official Employee


2.4K Messages

5 m ago

Hi there, @helpneeded3,


Our team would love to help you out regarding your post here on the forums. I know it has been a bit of time since you posted, but we are still here to help look into your bill and answer your questions. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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