Mobile

I need to cancel my mobile plan, before I get charged another month for a phone not in use. I tried doing it through the chat, it says to try again later. The AI even asked me if I want to schedule a callback, but the auto responses are both just saying no I'll call myself, which is insane. I tried calling and its an AI, then transferred to the real line for agents, made me wait like 8 minutes then dropped the call.