Visitor
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1 Message
Mobile
Talk to a human no mobile service for 3 weeks must be contacted on landlines reached out multiple times. This time I am documenting it. My landlines is [Edited: "Personal Information"]
I would appreciate a prompt Response Like I receive a prompt Bill.
Sincerely
Iris [Edited: "Personal Information"] (who transferred her phone number (from at&t) [Edited: "Personal Information"] and no service since. EVEN AFTER THE MEI was unlocked. WOW I'm a gold, silver some type of valued customer?. I apologize for this presentation but something has happened I, I feel, could have been avoided if my service was intact or left things as they were for over 40 years Comcast cable At&t phone. I was influenced by someone Hines sight 20/20
Iris [Edited: "Personal Information"]
Landlines [Edited: "Personal Information"]
XfinityPaula
Official Employee
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1.9K Messages
7 hours ago
Good morning user_ipbt3h! Thank you for reaching out to us here on our Xfinity Forums. It's exciting to assist one of my amazing customer that has been with us for over 40 years.
I'm so sorry to read of the trouble you have had with transferring your phone number to Xfinity. I would love to help correct everything for us so that you can truly experience our service and not have any issues. I know how vital our mobile phones are to stay connected and for emergencies. So being without it can be concerning. Let's get your phone working!
Please send us a direct message with your name and service address. From there I will need to verify the account, but we will help make sure we have this corrected and your phone working again.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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