Visitor
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1 Message
Mobile
I am writing to formally express my ongoing frustration with the unresolved mobile service issues tied to ticket number <Edited: Personal Information>.
Despite months of attempting to transfer my mobile service, I still do not have a reliable network connection when making calls from my home. I visited the Xfinity store in Lakewood, CO, where I was advised to purchase a new phone to resolve the issue. I traded in my Verizon phone. Unfortunately, that did not fix the problem.
Since then, I’ve been given conflicting information from multiple representatives. Today alone, I have spent over four hours on the phone without any resolution.
This experience has been extremely disappointing, and I no longer feel confident in your ability to provide consistent or honest support. I am now in the process of filing a complaint with the FCC, and I will be canceling my internet and cable services as well.
I expect an immediate and meaningful response to this matter.
XfinityRay
Official Employee
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3K Messages
11 hours ago
Hi there, user_xhnlvu! I am sorry to hear that there are problems with the Xfinity Mobile connection. I understand that is frustrating to go through and am happy to further help! Are your calls and text messages affected or is this just affecting the satellite data? I understand you changed the device and have been working with agents on this. What other troubleshooting steps have you tried such as a network reset, checking the connection at home vs. away, etc.?
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