Visitor
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1 Message
Mobile upgrade support
Trying to upgrade my current iPhone has been nothing short of a nightmare. I have spent countless hours in stores and on the phone. I have been shuffled around to 3 different stores, had my cell phone service accidentally shut off for a day, had several orders auto cancelled. I’d like a call from someone who has the ability to actually help.
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@user_le7tu0 Thanks for reaching out to us via Forums to make us aware of the upgrade issues you've been experiencing. Let's continue our conversation via DM so we can see what we can do to get this order processed.
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DiamondDea
Contributor
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23 Messages
26 minutes ago
Hi User!! Oh boy, I can relate!!!! I spent hours in my local Xfinity Store TOO with ZERO success!!!!!!
So when I was going thru my own NIGHTMARE (i.e. 5 months) with Xfinity Mobile, I was finally transferred to what is called the ::: Xfinity Mobile Executive Resolution Team ::: who are based in HQ in Philadelphia and they work with the Xfinity Leadership Team in HQ too!!
She also called me DAILY with updates regarding my Mobile Account issues (i.e. held my hand basically), while she was surprised after numerous phone calls to Xfinity & visits to my local Xfinity Store, that someone didn't just ESCALATE my ticket/issue to that team in Philadelphia, month(s) ago! UGH!!!!
So if you don't receive a timely response, feel free to ask the next phone rep you speak with to transfer your issue to a :::: Xfinity Mobile Executive Resolution Team Member ::::, so they can review your ticket(s) and get it resolved ASAP.
Good luck!
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