New Poster
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4 Messages
Mobile support ticket number
I Gave my daughter my old Samsung Galaxy S8 and she's using a different Carrier they are supposed to email me post to email me a code never did and I have a support ticket number
New Poster
•
4 Messages
I Gave my daughter my old Samsung Galaxy S8 and she's using a different Carrier they are supposed to email me post to email me a code never did and I have a support ticket number
Accepted Solution
CCAaron1
Problem Solver
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954 Messages
3 years ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3UE16lN where an Xfinity Mobile expert is available 24/7?
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Accepted Solution
CCAaron1
Problem Solver
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954 Messages
3 years ago
We are not able to assist you with this over this platform as I provided to you on your other post. You will want to call or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3QYrtzB where an Xfinity Mobile expert is available 24/7. I am truly sorry we are not able to assist you with this over this platform.
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pshippert
New Poster
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4 Messages
3 years ago
Resolved the issue. Thank-you.
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