Regular Visitor
•
15 Messages
Mobile Protection Plan
I have asked now SEVEN times that Comcast cancel the $19 protection plan on my mobile phone. It disappears for a month or two then shows up again forcing me to live agent chat with people who barely understand English!
Ive been assured every time that the plan would be removed but there it is yet again! Tonight, I contacted live agent and was being suckered into agreeing to some new plan which I refused! This had happened before and I ended up with something I did not want nor could afford! I refused to agree to anything!
All I want is for this [Edited: "Language"] $19 monthly protection plan to be permanently removed from my account! I want to call in but cannot deal with people I cannot understand! If this doesn’t get removed from my mobile plan, I will stop paying my bill entirely and cancel all of my services! Send me to collections, the [Edited: "Language"] with it! You can have your phone back, whatever! You need to move customer service back the US and hire people whom we as customers can understand and who can understand what we want!
This is sickening already!!
XfinityMelinda
Official Employee
•
166 Messages
17 hours ago
Hello @krv123, and thank you for reaching out to us on our Xfinity Community Forum. We’re truly sorry for this experience, as that’s not what we want for any of our Xfinity Mobile customers. I understand how frustrating it must be to have the same issue come back after you’ve already taken time to resolve it multiple times.
I’d be more than happy to take a closer look at your account and help get this fully addressed for you. When you have a moment, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
0
0
krv123
Regular Visitor
•
15 Messages
17 hours ago
Melinda, I sent something to you and support but I don’t know if what I did was right or not.
0
0