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user_qe1xdj
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Thursday, October 5th, 2023 7:19 AM

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Mobile promo code from Xfinity rewards became invalid when Mobile phone order is canceled by Xfinity

Dear, Xfinity customer support team.

I placed an order with the code and completed ID verifications with my driver's license per email instructions in the same day. However, the order has been cancelled by Xfinity. Therefore, I reached agents but they asked me to re-order without a code as the code is no longer valid. Today, I have spent about more than 4 hours to explain the issue and look for a resolution every time I was transferred to next agent or I chatted with an agent. And I even visited the store. No solution provided. One of agents told me she would call me back as she escalated to next level support team. Unfortunately I did not get a call back from any agent but I found this forum. Hopefully I could get a new code or my cancelled order to be revived. Thanks a lot.  

Question

 • 

Updated 

1 year ago

169

5

0

ccRuben

Retired Employee

 • 

729 Messages

2 years ago

Thank you for taking the time to reach out. Please send a direct message, we will be happy to take a look. Thank you! 

 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

2

0

user_jbvj1t

2 Messages

I had the exact same issue. Order got cancelled in verification process , Customer service suggested to place another order But I am unable to use the same promotion code. I tried number of reps/departments. Please check if I could get a new code or my cancelled order to be revived. Thanks a lot.  

2 years ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

Hello, @user_jbvj1t. Thanks for posting on our community forums. Just to make sure we are on the same page. You tried reaching out to our Xfinity Mobile team by phone at 1 (888) 936-4968, text using the same phone number, or through our Xfinity Chat Assistant without resolution, correct? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ig3qeh

2 Messages

2 years ago

This is very odd. I had the same thing happen to me. it got canceled by Xfinit too.  I was on the phone with them 3 hours yesterday and 2 hours today. I am starting to think it is just a big scam. I keep getting the runaround. When I finally got ahold of the rewards department, I had a very unprofessional /rude agent. Her name was Amiry. She claimed to not have a supervisor and would not give me an employee #.

1

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_ig3qeh So sorry to hear about that. I'd love to help. Could you please direct message me information on what offer you're referring to exactly?


Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 years ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

2 years ago

@user_qe1xdj We appreciate your time in working with us via DM and your patience while a resolution was reached. I hope you have a fantastic rest of your weel. 

2

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user_ig3qeh

2 Messages

How was this resolved?

2 years ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hello there @user_ig3qeh. Thank you so much for reaching out to us via our Forums page. Do you have some questions or concerns regarding this Forums post? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_egkiis

3 Messages

1 year ago

I have the exact same issue. I feel this is a scam. the number of people reporting the similar issues for the past couple of years, and no one able to help, and wasting our time doesn't look right

0

0

user_7f1rli

1 Message

1 year ago

Xfinity sent me a promo code supposedly worth $300. To apply to the purchase of iPhone 15. I tried to use thr promo code, but the page was not working (for a week). Now they “promo code is invalid”. Apparently a scam from the beginning.

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