Visitor
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1 Message
Mobile Plan Activated Without My Permission
I went by an Xfinity store today to pick up the gateway for the internet. The person helping me asked if I knew about the Mobile plan included with my internet plan, and I told them I wasn't interested in activating it right now. I left the store and a while later, when I checked my email, I saw that I had a receipt for a purchase of an iPhone 11 and that the mobile plan had been activated. I did not want this and am very confused on why it happened. I finally was able to get someone on the phone and they cancelled the SIM, but does that mean the mobile plan is no longer available to me? I don't want to be charged for the activation when I don't even own the phone that was supposedly activated.
XfinityShawn
Official Employee
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1.9K Messages
22 hours ago
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