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10/29/2026 1:05 PM

Mobile phone

I put in a order for a up grade on one of my phones and you guys took the $200 payment for out of my bank account and i have not yet received my phone so i was wondering where it is

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Official Employee

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2.8K Messages

24 minutes ago

 

user_lvkrir Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your recent upgrade order. May I ask if you by chance ordered a phone that is on backorder, and how long ago did you place your order? 

 

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