Visitor
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4 Messages
Mobile phone
Why has it taken Xfinity over 17 days to replace my phone with insurance paid and deductible? Nothing but excuses and delays and no answers and no phone. 17 days is inexcusable and a disgrace. I still don't have a phone and no reason why. Plus I had to pay for an interim phone just so I can get my contacts an appointment. But not my replacement phone. What game is Xfinity playing with Assurant with me stuck in the middle?
XfinityAmira
Official Employee
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5.1K Messages
5 hours ago
Hi user_i30izx! Thanks for taking the time to reach out on our Xfinity Forum regarding this Xfinity Mobile replacement issue. I am sorry for the delay in getting your replacement phone. My team would be more than happy to submit a ticket with our Xfinity Mobile department to have this further investigated. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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