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user_vb3irj
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Monday, April 15th, 2024 9:01 PM

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Mobile phone

I was sent a phone that I told the representative I DID NOT WANT. She sent it to me anyway. I have tried to take it to a Comcast office, they wouldn't take it because they are not a store! I have tried the assistant, and I spoke to a representative who keeps telling me I have to pay for the phone. I did not activate it and don't want it. This is very unfair to try to charge someone for something  they didn't order and don't want! I have been on hold for 30 minutes because I asked to speak to a supervisor..

Question

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Updated 

1 year ago

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user_vb3irj

2 Messages

1 year ago

They hung up on me after 35 minutes on hold!!! 

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good afternoon @user_vb3irj, and thank you for reaching out on our Community Forums, we are sorry to hear about your frustrating experience, rest assured this is never how we want our valuable customers to feel. We'd be happy to get a ticket submitted to our executive mobile team to further assist with your concerns. Rest assured, you've reached the right team to help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?  

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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