Visitor
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1 Message
Mobile phone service
Last week I requested a new phone with my old phone number, they sent the new phone, but it had been assigned it's own number. Upon activation I was informed that I now had 2 lines and would be charged extra. This was not what I ordered, I returned the new phone to the store, but support has yet to resolve the issue with billing and service on my account. This has been 2 days of 7 hours on the phone with support. I just want my account back to where it was before the new phone showed up.
XfinitySeth
Official Employee
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1K Messages
2 hours ago
Good evening 👋 I'm definitely glad to hear that you were able to get hooked up with an upgraded device from Xfinity Mobile, but the last thing we want is for you to be paying for an extra line you didn't request! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to make sure the billing for your mobile account gets corrected 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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