Contributor
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44 Messages
Mobile Number
Don't have don't want cellphone but yet Xfinity keeps asking for a mobile number and send email messages saying they tried to text me but couldn't or update my account with a mobile number. Many people, especially seniors don't use or want the expense of cellphones. But somehow Xfinity doesn't understand that nor do they offer any type of discount for seniors who have very limited incomes.
XfinityEmilyB
Official Employee
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2.1K Messages
1 year ago
@gizmo37 Thank you for reaching out to our community forum so I can review your account and make sure to get you the best deal available :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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