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user_h35pds
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Visitor

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Monday, August 3rd, 2026 5:14 PM

mobile issue

I purchased two watches from the store, and both were originally set up correctly. However, one of the watch was not working, so I contacted support. During the troubleshooting process, the watch was transfer to diff number on my act. Which caused the promotional discount to be removed. The watch was supposed to be free under the promotion, but since the promotion was removed, I've been charged $8.33 month stating in April. could you please restore the original promotion on the watch and provide a credit for the monthly charges I've incurred since April? I would greatly appreciate your assistance in correcting this issue. Thank You

Question

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Updated 

49 minutes ago

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XfinityMarcus

Official Employee

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2.3K Messages

49 minutes ago

user_h35pds thank you for using the Xfinity Community Forums page to reach out today. I understand that you have an issue with promotional offers for watches that you recently purchased. Let's see if we can get this corrected together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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