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user_aq2w8a
1st Topic

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Tuesday, November 11th, 2025

Mobile free line promotion bait and switch

Has anyone else signed up for free mobile line after receiving a promotion email for a free line for existing internet customers then not receive the promotion. Customer service rep now tells me im not eligible after multiple other reps have confirmed I am. 

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2 hours ago

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EG

Expert

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114.4K Messages

3 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

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1.5K Messages

2 hours ago

 

user_aq2w8a Thanks for creating a post. Our team can help look into the plan and have our escalations team dig further if needed. Please send our team a direct message with your full name and address.

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