Visitor
•
1 Message
Mobile device
I just signed up for new mobile service. The new phone was shipped to the wrong address by Comcast. What do I do
Visitor
•
1 Message
I just signed up for new mobile service. The new phone was shipped to the wrong address by Comcast. What do I do
XfinityThomasA
Official Employee
•
3.1K Messages
1 day ago
Thank you for choosing Xfinity Mobile, user_dmd921! You've reached the right place for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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