Thank you for the information regarding the replacement device. I can understand your concern. In addition to the device, had you made any changes to the mobile plan itself? I ask because one of our newer generation mobile plans, includes the mobile care.
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XfinityJon
Official Employee
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1.4K Messages
3 hours ago
Good evening user_y8d7k6. I will be happy to help you look into this. Had you made any changes to your mobile plan recently by any chance?
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user_y8d7k6
Visitor
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5 Messages
2 hours ago
nope. i made no changes. i did request a transfer pin at one point because of all the hassle this became but finaly got it figured out after all day
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