Visitor

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1 Message

Wednesday, January 21st, 2026 9:36 PM

Mobile billing

Xfinity mobile says they lost my trade in device in the asurion warehouse and now I have to pay for

this? How does this make sense and how is this my fault? Fix this now or I will have my lawyer contact you

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Official Employee

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3K Messages

46 minutes ago

Thanks for posting on our community forums, user_65xpv7. I am sincerely sorry to hear about your situation and would like to help get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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