Visitor
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2 Messages
Mobile Billing Refund Request
Hi,
I'm extremely frustrated. I began using xfinity for internet services, and was given a 'free' mobile line that began charging me about two years ago. The charges for my wifi and this mobile line were on two separate credit cards, so I didn't realize this line was billing me until last week. I assumed the charges for my mobile line were my wifi charges. I then spent about an hour speaking to digital agents via chat and on the phone to put together a refund request, only to discover no request was ever logged. I am requesting a refund of my mobile billing charges (about $400) for this line I NEVER used and NEVER authorized. After looking through other forums, I see this has happened to a lot of people. Please connect me to a corporate customer service agent to correct this.
XfinityMarshante
Official Employee
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1.1K Messages
9 months ago
Hello @user_lfzq8j, thank you for taking the time to leave a post. Sorry to hear about your experience with getting assistance with your mobile billing. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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