Visitor
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1 Message
Mobile Account Reinstate
Hello, I recently had my Xfinity mobile account deactivated due to a late payment and after paying all fees I am unable to setup a BYOD. I am getting an error saying “account is deactivated and cannot be reinstated”. I would like to reinstate the account if possible so I can have mobile data.
XfinityRichard
Official Employee
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3K Messages
14 hours ago
Hi there, @user_5b0dm5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing due to your account being deactivated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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