Missing/Stolen Equipment

user_xadknl Thanks for reaching out to us about the box shipping to the wrong address somehow. I can certainly put in a ticket to make sure that device gets removed from the account, and ship you another. I'll need to get some account information in DM to allow me to find the account to assist. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

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How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514