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user_asp612
1st Topic

New Poster

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3 Messages

Tuesday, December 3rd, 2024 3:48 PM

Missing Wicked Tickets

I'm a Diamond member and was going to redeem the two free Wicked tickets, but that reward has now vanished. This appears to be a common problem based on a google search, but the reward isn't supposed to expire for a few more days. How do I find this reward so I can redeem it?

Thanks,

Andy

Question

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Updated 

5 months ago

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3

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user_m8nds8

1 Message

5 months ago

Also looking for this.

2

0

XfinityVianney

Official Employee

 • 

2.2K Messages

Hi user_m8nds8,

 

I see we've been working with the OP privately, and we'll be glad to research this for you as well. Please send me a direct message to get started. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

EG

Expert

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110.2K Messages

@user_asp612  @XfinityVianney 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 months ago

0

RainbowCastle067

5 Messages

5 months ago

Please keep us updated with any sort of response you get, I'm curious to see if anyone also gets a simple "the offer is likely over" response like I did after multiple tries to get assistance, despite the offer running until the 6th of this month. I missed claiming the offer by one day, saw them for a moment and the next day they were gone.

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user_asp612

New Poster

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3 Messages

Well, the response I got was the promotion ended before anyone thought (I read 12/6 which is tomorrow at the time of this writing), so basically we are out of luck. The only consolation is I did get a $30 credit on my bill which is the equivalent value of the two tickets. 

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5 months ago

0

user_6rc9qd

3 Messages

I am very happy for you. I  haven't been helped and I've been trying since Dec 2.

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5 months ago

0

user_6rc9qd

3 Messages

5 months ago

I am having the same problems and the promotion definitely says he offer is good throgh December 6. I have tried three times to post on this. I am Platinum and the ticket number on this problem is [Edit: PII].

This has been a terrible experience and I feel very unrewarded!

(edited)

1

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XfinityMartyR

Official Employee

 • 

2.1K Messages

user_6rc9qd

I'm sorry to hear about your experience when trying to obtain the Wicked Xfinity Reward. We can check on the status of your request. Please send us a direct message. 


To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

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