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user_axh80q
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Saturday, January 4th, 2025 3:10 AM

Missing Wicked Commentary

Hello, I recently purchased the digital release of Wicked and it is supposed to include an extra feature that has a version of the movie with actor commentary. That item is not included in the available extras with purchase. What is the timeline for getting that purchased item added to Xfinity?

Question

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Updated 

3 months ago

202

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user_oo48ia

4 Messages

4 months ago

I have the same issue. We purchased Wicked and the Extras include 11 short clips and trailers—but not Commentaries, Deleted Scenes or Singalong videos that other providers are making available to customers. We also spent considerable time on the phone with Comcast Customer Service who reset our box and later said those Extras were not available, so we asked for a refund. Not happy customers. 

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XfinityEricB

Official Employee

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2.1K Messages

4 months ago

 

user_axh80q I would be happy to review the purchase you made, and see about the commentary concern with the purchase. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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0

user_ky5pl1

3 Messages

4 months ago

I too received zero extras with my $29.99 purchase, while people on other platforms got some, most, or all of the extras. I want a refund also! This is ridiculous! 

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user_axh80q

2 Messages

It took me a while to find the extras. I had to click on the movie under my "Purchases", then scroll to the right to select "Movie Info",  then click down and an "Extras included with purchase" section appeared.  I was able to see the deleted scenes, the singalong and bonus videos, but nothing with the director / actors commentary.

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4 months ago

0

XfinityLinda

Official Employee

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1.8K Messages

@user_axh80q Thank you for sharing.

 

@user_ky5pl1 Sorry about the trouble with the purchase. Please visit the extras shared by @user_axh80q. Let us know if you can see them as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_oo48ia

4 Messages

UPDATE: Today I was pleased to see a second line of 18 "Extras included with purchase" of Wicked with titles such as "Making Wicked", "Sing-Along Version" etc. The issue I now have is this only shows up on one of my three Xfinity TVs. Shouldn't it be available on all of them?

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4 months ago

0

user_oo48ia

4 Messages

Just scrolled up and saw the earlier response from @user_axh80q. I do see the 18 other "Extras included with purchase" for Wicked now under "Movie Info". Not sure why it shows up automatically on my first Xfinity TV, but I have to "search" for it on my other two Xfinity TVs. I think I'm good for now but would be nice to have some consistency.

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4 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_oo48ia Thank you for the update and keeping us in the loop. We appreciate your feedback as having consistency is very important. Please let us know if anything changes. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_lzthzk

3 Messages

4 months ago

I purchased the HD version and there is no extras anywhere, even when going to movie info as stated in previous comments. There are zero extras anywhere. Please advise 

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_lzthzk, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are also seem to be missing extra features from your Wicked purchase, is that correct?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_lzthzk

3 Messages

Yes that is correct! There is not even an option for “extras” :(

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3 months ago

0

XfinityThomasA

Official Employee

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2.3K Messages

Thank you, user_lzthzk. What device are you using to watch the movie? Can you try pausing during the film, and check options or settings then, and can you let me know if "Extras" is displayed? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_lzthzk

3 Messages

I have tried on xfinity stream app on my phone, xumo on my tv and then through an xfinity app on my other tv. No “extras” option is listed anywhere. 

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3 months ago

0

XfinityBenjaminM

Official Employee

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2K Messages

 

user_lzthzk Hello! We'll be happy to look into this further. Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

ghoofie

Contributor

 • 

225 Messages

3 months ago

Use Fandango Home or Apple  TV  (the actual box, not the Apple app on X1) and you will see the commentaries.

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