Missing Streaming TV Box on My Account

I recently moved and used your digital return platform to process my WiFi equipment return. However, I noticed there’s a Streaming TV Box (Serial #: M92026EM6175, Model: AX061AEI) still showing on my account.

I want to clarify that I never received this device and want to ensure I’m not charged for it. Could you please look into this and remove it from my account if possible?