Missing Streaming TV Box on My Account

I recently moved and used your digital return platform to process my WiFi equipment return. However, I noticed there’s a Streaming TV Box (Serial #: M92026EM6175, Model: AX061AEI) still showing on my account.

I want to clarify that I never received this device and want to ensure I’m not charged for it. Could you please look into this and remove it from my account if possible?

Responses

Oldest First

Selected Oldest First

XfinityBillie

Official Employee

•

4K Messages

5 months ago

user_o7x1cl Thank you for taking the time to reach out to us here on our Xfinity Forums! We absolutely understand the concern if you had never received a streaming box. Our team would love to take a look and further assist you. To get started please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_o7x1cl

Missing Streaming TV Box on My Account

XfinityBillie

New to the Community?