2 Messages
Missing shipment for order number [Edited] for account number [Edited]
I am needing help with the above order which was placed on 1/18/2025 and contained 2 iPhone 16s. The order that was shipped to [Edited: "Personal Information"] only contained an empty box. I have called several times and was told to get a police report, which I have done. I have tried 3 times to email this report to the email address I was given, but it will not go through. Please email me or reach out by phone to advise me on what to do next. My name is Richard [Edited: "Personal Information"] and my phone number is [Edited: "Personal Information"]. My email address is [Edited: "Personal Information"]. This process has been very frustrating and I would like to get it resolved ASAP
XfinityJohnG
Official Employee
•
1.5K Messages
1 month ago
Thank you for reaching out to us here @user_zsergw. I would be happy to look into any order from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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