1 Message
Missing rewards movies and lack of response from xfinity assistant tickets
I am not receiving Xfinity Rewards free movies on my account. I have not received the movies The Lego movie or The Wolf of Wall Street, and the Joker from last week. I have been opening tickets for months with no response. I should not have to open a ticket every time that a reward movie is offered. Thankfully, today The Shining was added within minutes. I will be pleased if that is the new normal, but I have wasted a lot of time on this in the past.
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XfinityMarcus
Official Employee
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911 Messages
4 days ago
user_jdj35w thank you for using the Community Forums page to reach out, I know that I would certainly want to take advantage of any promotional or reward option I earned as well. Let's take a closer look at the status of your tickets together. Send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
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• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
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• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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