Visitor
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5 Messages
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed.
More than 24 hours later, and the movie has not shown up in our "purchases".
XfinityRay
Official Employee
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4.1K Messages
4 hours ago
Hi there, @user_kvn8cu! Congratulations on redeeming the free movie! Inception is so good! I am glad you are taking advantage of that. You did the right thing by checking the purchases' folder. It should be available within 2 hours from when you redeemed the membership reward. I do not see any concerns with the reward that is being worked on, and it doesn't show it is out of stock or something along those lines.
Are you using an X1 box or watching through the Xfinity Stream app or website?
If you navigate to the movie by searching, do you get asked to pay to watch or does it show purchased in that menu?
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