Missing Purchase

We have the peacock box that came with xfinity. I also checked on streaming app and on the web site. 

It doesn't show up on any of them unless i want to purchase or rent

By the way,  I have redeemed free movies before,  and purchased them.  They all show up in the same spot.  Until this time. 

I agree, strange it is not coming up for you, @user_kvn8cu! Not to worry though, we will get it figured out! I will need to access your account to check on the reward redemption and your purchased list. We can send a signal that refreshes your services with what we have in our systems or get a ticket open for the Membership team. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514. 

I Sent in a message and support talked to me,  but it timed out before they did anything.  Hopefully it will show up eventually

They are still working on it.  Might need to purchase it and get credited.