Missing Peacock Premium Reward for Platinum Member

I seem to have the same issues as user_ncxijk ‎Missing Peacock Premium Reward for Platinum Member | Xfinity Community Forum

I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation.

However, when I log in to the Xfinity Rewards website, the reward titled "Get Peacock Premium at no extra cost" is nowhere to be found. I have checked my available rewards multiple times, but it is not appearing in the list.

I am an Xfinity Internet customer and I do not have a current Peacock subscription. According to the support article (https://www.xfinity.com/support/articles/peacock-premium-offers), I should be eligible for this reward.

Could you please look into my account and help me activate this offer or provide a direct activation link?

Thank you for your help.